Dealership service Manager

Service Manager – Cambridge, Ontario
A leadership role built for someone who can command a shop, elevate a team, and deliver a service experience customers remember.
This position is designed for a high‑caliber Service Manager who thrives in a fast‑paced dealership environment, understands the rhythm of a busy shop, and knows how to balance customer satisfaction, technician efficiency, and departmental profitability. The dealership in Cambridge, Ontario is looking for a strong operator who can lead from the front and build a service department that runs with precision and pride.

---

What You’ll Lead

• Full daily operations of the service department, ensuring smooth workflow and exceptional customer experience
• Leadership of advisors, technicians, dispatch, and support staff with clear expectations and accountability
• Monitoring and improving key metrics including CSI, technician efficiency, ELR, and shop productivity
• Customer communication, conflict resolution, and retention strategies that build long‑term loyalty
• Coordination with Parts, Sales, and Management to maintain seamless inter‑department operations
• Oversight of warranty processes, OEM compliance, and proper documentation
• Recruitment, training, coaching, and performance management of all service personnel
• Implementation of processes that improve speed, accuracy, and profitability

---

What Makes You a Strong Fit

• Proven success as a Service Manager, Assistant Service Manager, or Service Advisor in a dealership environment
• Strong leadership presence with the ability to motivate, coach, and hold a team accountable
• Deep understanding of dealership service operations, KPIs, and workflow optimization
• Excellent communication and customer‑handling skills, especially in high‑pressure situations
• Experience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similar
• A mindset focused on operational excellence, customer satisfaction, and continuous improvement

---

What This Role Offers

• A respected dealership with strong ownership support and a loyal customer base
• Competitive compensation aligned with experienced Service Managers
• A stable environment with the resources needed to run a high‑performing department
• Opportunities for professional growth and long‑term advancement
• A leadership seat where your decisions directly impact the dealership’s success

---

You are applying through CarGuys Inc., North America’s #1 automotive recruiting firm. Your application is 100% confidential and will be reviewed by our recruiting team before being presented to the hiring manager. Your information is never shared without your approval.

Service Manager, Automotive Service Manager, Dealership Fixed Operations, Service Department Leadership, Technician Management, Warranty Administration, Customer Satisfaction Automotive, CDK, Reynolds, Dealertrack, Ontario Automotive Careers, Cambridge Ontario Jobs