BDC Representatives

BDC Representative – Moon Township, PA
The front line of communication, the voice of the dealership, and the engine that keeps opportunities moving.

This role is built for someone who loves connecting with people, thrives in a fast‑paced environment, and knows how to turn conversations into appointments. The dealership in Moon Township, Pennsylvania is looking for a sharp, energetic, customer‑focused BDC Representative who can elevate the customer experience from the very first interaction.

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What You’ll Do

• Handle inbound and outbound calls, texts, and internet leads with professionalism and urgency
• Set solid sales and service appointments that show — and stick
• Follow up with unsold leads, missed opportunities, and previous customers
• Maintain accurate notes, updates, and communication logs in the CRM
• Deliver a friendly, confident, and helpful experience on every interaction
• Work closely with sales and service teams to ensure smooth handoffs and strong customer satisfaction
• Stay consistent with daily activity goals, response times, and follow‑up processes

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What Makes You a Strong Fit

• Experience in a dealership BDC, call center, customer service, or phone‑heavy role
• A clear, confident phone voice and strong written communication skills
• Ability to multitask, stay organized, and manage a high volume of leads
• Comfort with CRM systems and dealership processes
• A positive, upbeat personality that customers naturally respond to
• A mindset focused on results, consistency, and accountability

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What This Role Offers

• A stable, reputable dealership with strong leadership support
• Competitive pay structure with performance incentives
• A team environment that values communication, professionalism, and growth
• Full training and ongoing development
• The chance to be the voice that shapes the customer’s first impression

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You are applying through CarGuys Inc., North America’s #1 automotive recruiting firm. Your application is 100% confidential and will be reviewed by our recruiting team before being presented to the hiring manager. Your information is never shared without your approval.

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