Automotive Service Manager
Lakewood, Colorado
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About the Role
SERVICE MANAGER — LAKEWOOD, COLORADO
If you can run a service department with the calm of a mountain monk and the urgency of a Colorado snowstorm rolling in, keep reading.
We’re looking for a Service Manager who knows how to lead techs, win customers, and keep the shop humming without drama, excuses, or chaos. This is a high‑visibility, high‑impact role for someone who thrives on organization, communication, and operational precision.
Lakewood is competitive. We want the person who likes that.
WHAT YOU’LL BE DOING
- Running the daily operations of a busy service department without letting anything fall through the cracks.
- Coaching, developing, and supporting technicians so they can do their best work — not babysitting, but leading.
- Managing workflow, dispatching jobs, and keeping the shop efficient, profitable, and predictable.
- Communicating clearly with customers, advisors, and techs — no jargon, no confusion, no surprises.
- Monitoring KPIs, closing repair orders, and ensuring every job is documented cleanly and accurately.
- Maintaining a culture of accountability, respect, and high standards.
- Ensuring the shop stays compliant, safe, and stocked with what the team needs.
- Solving problems before they become fires — and putting out the occasional fire with professionalism.
WHAT YOU BRING
- Experience managing a service department or leading a team in an automotive environment.
- Strong communication skills — you can talk to customers, techs, and owners without losing your cool.
- A process‑driven mindset with the ability to improve systems, not just follow them.
- The ability to juggle scheduling, workflow, customer expectations, and technician needs without dropping anything.
- A leadership style that earns respect — not fear, not friendship, but real respect.
- Comfort with technology, shop software, and data‑driven decision‑making.
- A commitment to doing things right the first time.
WHAT WE OFFER
- Competitive pay that reflects your experience and impact.
- A stable, well‑equipped shop with updated tools and a team that wants to win.
- A leadership role with real authority — not a title with no power.
- A culture that respects technicians, values communication, and rewards performance.
- Opportunities for growth as the shop expands.
- A work environment where your ideas matter and your leadership is felt.
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